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How welcome888 Handles Your Personal Information

When you open an account with us and fund it through Touch 'n Go eWallet, Boost, or GrabPay, you share certain personal details — and we take that seriously.

Clear data collection scopeeWallet payment contextYour right to access and correctSecure account handlingAvailable where local law permits
welcome888 How welcome888 Handles Your Personal Information
DATA CONTACT PATHS

How to Reach Us About Your Privacy

If you have a question about your personal data — what we hold, how long we keep it, or how to request a correction — our support team handles these directly. We aim to acknowledge your request and give you a clear next step. Use any of the contact paths below to get in touch.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team can pull up your account details and address data queries during the session without you needing to submit a form.

Email Support

Send your data request or correction notice to our support email address. Include your registered account name and the specific data point you are asking about so we can locate it quickly.

Account Help Centre

The Account Help section inside your dashboard covers common data requests — updating your contact number, changing your registered payment wallet, and reviewing what information is stored.

DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Your account data sits behind SSL encryption at rest and in transit. Payment credentials tied to Touch 'n Go eWallet, Boost, or GrabPay are processed through the respective payment gateway — we do not store your eWallet PIN or card numbers on our servers. Sessions are time-limited and require re-authentication after periods of inactivity, which reduces the risk of unauthorised access on shared devices.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your language and display settings. You can clear cookies via your browser at any time; doing so will log you out of your account.

Data Retention

Account records are kept for as long as your account is active and for a further period required by platform audit rules. Closed accounts have their data anonymised after the mandatory retention window closes.

Third-Party Access

Payment processors like the gateways behind GrabPay and DuitNow receive only the transaction data they need to settle a deposit or withdrawal. No marketing data is passed to those partners.

Correction and Deletion Requests

Submit a correction request through live chat or email and we will verify your identity, locate the record, and confirm the update within a reasonable timeframe. Deletion requests are assessed against our retention obligations before action is taken.

Your Privacy Questions Answered

These are the questions we hear most often about how we manage account data. If your question is not here, the live chat team can give you a direct answer tied to your specific account.

We collect your name, contact details, and the payment method you register — such as Touch 'n Go eWallet, Boost, or GrabPay. Device and session data is also captured automatically for security purposes.

Only with payment processors and fraud-screening partners who need it to handle your transactions. Those partners are not permitted to use your data for any other purpose, and we do not sell your data.

Yes. Start a live chat session or send an email request with your registered account name. We will verify your identity and provide the relevant data within a reasonable timeframe.

Some fields — like your contact number or preferred payment wallet — can be updated directly in Account Settings. For fields that require identity verification, contact support through live chat or email.

Account records are retained for the period required by our platform audit rules after closure. Once that window passes, your data is anonymised so it can no longer be linked back to you.

We do not store your eWallet credentials or PIN. Payment details are handled by the respective gateway — our servers only receive a transaction confirmation and reference number once the payment clears.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.